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MAKE A DIFFERENCE WITH SISTIC TODAY!
SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,000 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style.

SISTIC is in the business of entertainment; we don’t just sell tickets. We get the party started.

We currently have a number of available positions and invite you to be a part of our team.

Working Location: Singapore Post Centre (Paya Lebar)

A CAREER WITH SISTIC

Account Executive

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The Account Executive assists the Head, Client Services in soliciting inventory of product and services that can be sold through SISTIC’s sales channels; as well as client servicing to ensure the smooth administration of the tickets inventory as well as optimize potential sales for the inventory owners.

Job Description
  • Maintain and enhance the business relationships with existing clients assigned by the Head, Client Services
  • Close liaison with event promoters on the details of their events
  • Liaise with other SISTIC departments to ensure event information is accurately and promptly disseminated to all sales channels
  • Ensure that the events are accurately configured into the ticketing system before it is released for sale
  • Assist the promoter / presenter in seating management including reservation of seats for their guests
  • Manage ticket inventory to maximize ticket sales for clients
  • Solve any ticketing issues that may occur
  • Ensure that SISTIC’s contractual obligations to Clients are met
  • Update and maintain past and current events information
  • Perform administrative duties for client services
  • Assist in preparation of monthly sales and management reports
  • Perform any other duties assigned by the Head, Client Services

Job Requirement
  • Diploma / Degree in Business Administration / Tourism & Hospitality / Marketing
  • Preferably with 2 years of relevant experience in clients servicing
  • Interest in the arts and entertainment industry
  • Conversant with Microsoft Office
  • Good interpersonal, communication and organizational skills
  • Team Player
  • Ability to communicate and interact with peopled at all levels and work independently with minimal supervision

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Box Office)

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This is a part-time position.

The candidate will be tasked to assist customers with collection of ticket bookings for events, handle general enquiries and attend to door sales at various venue box offices including the box office located in SISTIC’s main office.

Job Description
  • Handle enquiries and handle challenges pertaining to events and ticketing to customers
  • Setting up of work station with required equipment at both indoor and outdoor events
  • Provide prompt and courteous service to all customers and resolve customer challenges
  • Assist to sell tickets and collect payment from customers
  • Competent usage of the ticketing system with the ability to make transactions with accuracy
  • Handling of cash and balance of sales transactions
    Any other duties assigned by the supervisor

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous box office, ticketing, cashiering experience preferred
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a "Can Do" attitude and cheerful personality
  • A team player who is task oriented and possesses good customer service skills
  • GCE "O" /"A" Level/Diploma or higher

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation as well as the working hours that you are able to commit on a regular basis to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Call Centre)

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This is a part-time position.

The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous call centre experience preferred
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a "Can Do" attitude and cheerful personality
  • A team player who is task oriented and possesses good customer service skills
  • GCE "O" /"A" Level/Diploma or higher

Working Hours - Rotating Shift:
9.45 a.m. to 2.00 p.m.
1.45 p.m. to 6.00 p.m.
4.15 p.m. to 8.15 p.m.
5.45 p.m. to 10.00 p.m.

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation as well as the working hours that you are able to commit on a regular basis to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Executive (Call Centre)

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This is a one-year contract position.

Job Description
  • Lead and supervise a group of call centre team
  • Monitor and ensure the Call Centre Service Level is achieved and staff attendance
  • Conduct briefing for staff and update event information on information board to ensure staff are updated of correct information to inform customers
  • Conduct website testing for events starting sales
  • Handle and follow up on open and escalated cases in a timely manner
  • Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows
  • Reply customer emails and social media enquiries
  • Other Administrative duties eg: endorse timesheet, follow ups on double bookings etc
  • Other ad-hoc duties assigned by your reporting supervisors

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent while building relationships with colleagues and customers
  • Be adaptable, able to mould to an ever changing environment
  • Positive, possess a “Can Do” attitude and cheerful personality
  • Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems
  • GCE ‘O’/’A’ Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Call Centre) - F1 (contract till 30 Sep 19)

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This is a contract position till 30 Sep 19.

You are required to problem solve, provide good customer service and show initiative on matters regarding F1 operations, both frontline and backend.

Job Description
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous call centre experience preferred
  • Good communication skills
  • To handle phone and email enquiries with regards to F1 related matters
  • To process booking of F1 tickets
  • Monitor and track customer’s enquiries, bookings and collection/delivery of tickets
  • Generate reports as required
  • Supervise on site ticketing related operations
  • Perform any other duties as assigned by Project Manager/SGP Ticketing Manager

Job Requirement
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent, adaptable, positive, possess a "Can Do" attitude and cheerful personality
  • GCE 'O'/'A' Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Executive (Call Centre) - F1 (contract till 30 Sep 19)

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This is a contract position till 30 Sep 19.

You will assist the Manager, Customer Service & Channel Operations in managing the Customer Service Department’s operations and ensuring the highest level of service.

Job Description
  • Lead, supervise and provide guidance and coaching the team members to ensure smooth operations in order to meet the required performance and service targets
  • Perform Duty Manager’s role to manage and motivate a team of customer service executives and customer service assistants within the contact centre
  • Assist the team to ensure that the call quality remains high at all times by conducting weekly performance feedback sessions onall monitoring, KPI, etc
  • Coach staff immediately after a complaint is received/error is detected
  • Ensure training programs on product, services and systems are scheduled and staff are familiar with new processes
  • Ensure timely and effective dissemination and of any new information on product, services, promotions and procedures
  • Coordination for new recruitment
  • Forecast and plan schedule for the employees
  • Attend and process ticketing enquiries or bookings via phone or email
  • Generate and compile sales and performance reports
  • Processing and fulfilment of tickets
  • Manage 3rd party collection requests and handling of incoming emails
  • Handle escalated complaints cases
  • Other matters related to F1
  • Perform any other duties as assigned

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent while building relationships with colleagues and customers
  • Be adaptable, able to mould to an ever changing environment
  • Positive, possess a "Can Do" attitude and cheerful personality
  • Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems
  • GCE 'O'/'A' Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

DevOps Engineer

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Job Description
  • Responsible for setting up the DevOps platform, framework, processes and some re-engineering of processes to improve operations processes and procedures;
  • Design, develop, deploy automated tests and support high quality software build in a continuous build environment;
  • Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools using most appropriate languages and methodologies;
  • Ability to introduce new techniques and technologies for new build systems and evolve existing systems;
  • Maintain and enhance external interfaces to build systems and information;
  • Provide estimates and manage schedule at component/sub-system level;
  • Assist to Manage build machines, servers, and build environments, and understands security concepts and processes for build systems;
  • Provide design and implementation guidance and mentoring as necessary to team members in best practices, tool use, and quality assurance in the software configuration management effort;
  • Proactively identify build/release pipeline bottlenecks, diagnose, and resolve build failures, and discover new efficiencies;
  • Stay abreast of the latest in build technologies

Job Requirement
  • Prior experience setting up using Kubernetes
  • Good experience in setting up DevOps environment
  • Experience in automation/configuration using any of these Docker, Kubernetes, Puppet, Check, Ansible, Travis CI
  • Ability to use a wide variety of open source technologies / tools, cloud services
  • A working understanding of code and script (Bash Scripts, PHP, Python, Perl and/or Ruby)
  • Experience with systems and IT operations
  • Familiar with frequent, incremental code testing and deployment
  • Strong grasp of automation tools and Data management skills
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • A strong focus on business outcomes and comfort with collaboration, open communication and reaching across functional borders
  • Excellent spoken and written communication skills

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Product Executive (1 year contract)

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This is a one-year contract position.

The Product Executive will work closely with the Account Executive team to understand our clients’ needs, configure tickets sales requirements into our in-house ticketing system and assist in ticketing management.

Job Description
  • Responsible for configuring events accurately into our in-house ticketing system
  • Liaise with other departments to ensure that the events information is accurate and disseminated to clients
  • Assist the Account Executive in managing client’s requirement, configuring their tickets sales, etc
  • Assist in re-configuration if any additional changes/requirements is needed
  • Input of daily time sheet data for monthly management reports
  • Solve any issues that may occur
  • Perform administrative duties for client services
  • Perform any other duties as assigned by the Manager, Client Services Department

Job Requirement
  • GCE "A" Level / Diploma Business Administration/Hospitality
  • Preferably with 1-2 years of experience in service industry
  • Conversant with Microsoft Office
  • Knowledge of Microsoft Illustrator will be an added advantage
  • Good communication, interpersonal and organizational skills
  • Team Player
  • Ability to communicate and interact with people at all levels and work independently

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Project Executive

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The Project Executive is part of the Client Servicing or Product Development teams that directly manages short- and long-term projects. Project Executives are typically responsible for PMO functions and project management tasks such as project performance, scope, timeline, risk, cost, resource management.

Job Description
  • Project and calendar management
  • Work plan tracking, reporting and follow-up actions
  • PMO support like requirements gathering, documentation, backlog grooming, testing, support project & steering committee meetings etc.
  • Support Product team in product development
  • Ensure Risks and Issues are being tracked and mitigated / resolved
  • Liaise with all stakeholders on progress
  • Identify improvement opportunities in existing process
  • Knowledge of Agile methodology

Job Requirement
  • 1-2 years of experience in project management (in digital or technology projects)
  • A knack for self-management, and the ability to learn quickly on the job
  • Self-driven, self-motivated and customer-oriented
  • Customer-oriented with a deep understanding of UX
  • Proven excellent time management and resilience under pressure and tight deadlines
  • Ability to visualise effective methodologies to improve the product workflow
  • Attention to detail, willing to learn new things and take on challenges / tasks proactively
  • Ability to adapt to a fast-changing environment

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Sales Administrator (1 year contract)

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This is a one-year contract position.

You will be providing effective administrative support to the Account Servicing team. You will be responsible for preparation of contracts, settlement reports, uploading of advertisement, generate/tracking of reports, filing etc.

Job Description
  • Providing administrative support to the Account Servicing team
  • Ensure that the contracts are prepared accurately, sent out and received in a timely manner to meet internal procedures and customer satisfaction
  • Ensure that the settlement reports are prepared accurately in a timely manner to meet customer satisfaction
  • Maintain a good filing system for all the contracts
  • Upload advertisements onto the website and send out electronic email blasts timely and accurately
  • Provide reminders to Account Servicing team on deadlines for the returning of contracts, settlement reports and submission of advertising material
  • Prepare reports for the Account Servicing team
  • Any other duties assigned by Account Servicing Manager

Job Requirement
  • Proficient in Microsoft Excel
  • Prior event handling experience will be an added advantage
  • Motivated, meticulous and results oriented
  • Good interpersonal and communication skills
  • Team player and ability to work effectively

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

System Analyst

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Job Description
  • Develop high-quality software design and architecture
  • Identify, prioritize and execute tasks in the software development life cycle
  • Develop tools and applications by producing clean and efficient code
  • Review and debug code
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Document requirement and technical design
  • Ensure software is up-to-date with latest technologies

Job Requirement
  • Extensive experience (3 years & above) in software development
  • Knowledge of Java and Javascript programming language
  • In-depth knowledge of relational databases (Oracle database)
  • Analytical mind with problem-solving aptitude
  • Ability to work independently
  • Excellent organizational and leadership skills
  • BSc / BA in Computer Science or a related degree

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.