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MAKE A DIFFERENCE WITH SISTIC TODAY!
SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,000 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style.

SISTIC is in the business of entertainment; we don’t just sell tickets. We get the party started.

We currently have a number of available positions and invite you to be a part of our team.

Working Location: Singapore Post Centre (Paya Lebar)

A CAREER WITH SISTIC

IT SERVICES, Applications
SENIOR SYSTEM ANALYSTS/SYSTEM ANALYSTS

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We are looking for an individual who is highly motivated to join our IT team to provide effective IT assistance to our business users by resolving any IT related applications usage and technical issues efficiently, including a board range of queries within the business operating system.

The successful candidate will be responsible for designing, developing and managing ticketing applications using Java, Internet and related technologies. He/she will assist in the development of the system’s functionality and establish specific system solutions to ensure that business requirements under the application group are met.

Job Description
  • Develop high-quality software design and architecture
  • Identify, prioritize and execute tasks in the software development life cycle
  • Develop tools and applications by producing clean and efficient code
  • Review and debug code
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Document requirement and technical design
  • Ensure software is up-to-date with latest technologies

Job Requirement
  • Extensive experience (3 years & above) in software development
  • Knowledge of Java and Javascript programming language
  • In-depth knowledge of relational databases (Oracle database)
  • Analytical mind with problem-solving aptitude
  • Ability to work independently
  • Excellent organizational and leadership skills
  • BSc/BA in Computer Science or a related degree

Please email your complete resume with photo and expected salary to recruit_itsupport@sistic.com.sg.

Only short-listed candidates will be notified

Only Singaporean and PR need to apply.



DEVOPS ENGINEER

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Job Description
  • Responsible for setting up the DevOps platform, framework, processes and some reengineering of processes to improve operations processes and procedures;
  • Design, develop, deploy automated tests and support high quality software build in a continuous build environment;
  • Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools using most appropriate languages and methodologies;
  • Ability to introduce new techniques and technologies for new build systems and evolve existing systems;
  • Maintain and enhance external interfaces to build systems and information;
  • Provide estimates and manage schedule at component/sub-system level;
  • Assist to Manage build machines, servers, and build environments, and understands security concepts and processes for build systems;
  • Provide design and implementation guidance and mentoring as necessary to team members in best practices, tool use, and quality assurance in the software configuration management effort;
  • Proactively identify build/release pipeline bottlenecks, diagnose, and resolve build failures, and discover new efficiencies;
  • Stay abreast of the latest in build technologies

Job Requirement
  • Prior experience setting up using Kubernetes.
  • Good experience in setting up DevOps environment;
  • Experience in automation/configuration using any of these Docker, Kubernetes, Puppet, Check, Ansible, Travis CI;
  • Ability to use a wide variety of open source technologies/tools, cloud services;
  • A working understanding of code and script (Bash Scripts, PHP, Python, Perl and/or Ruby);
  • Experience with systems and IT operations;
  • Familiar with frequent, incremental code testing and deployment;
  • Strong grasp of automation tools and Data management skills;
  • Knowledge of best practices and IT operations in an always-up, always-available service;
  • A strong focus on business outcomes and comfort with collaboration, open communication and reaching across functional borders;
  • Excellent spoken and written communication skills.

Only Singaporean and PR need to apply.



CUSTOMER SERVICE EXECUTIVE - CONTRACT
(CONTACT CENTRE) - LEVEL I

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Job Requirements:
  • A team player, task oriented and possess good communication skills and customer service skills
  • Able to perform rotating shift schedules including weekends and public holidays
  • Independent while building relationships with colleagues and customers
  • Be adaptable, able to mould to an ever changing environment
  • Positive, possess a "Can Do" attitude and cheerful personality
  • Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems
  • Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery

Job Description
  • GCE 'O'/'A' Level and above
  • 1 year or more of customer service experience
  • Lead and supervise a group of call centre team
  • Monitor and ensure the Call Centre Service Level is achieved and staff attendance
  • Conducts briefing for staff and update event information on information board to ensure staff are updated of correct information to inform customers
  • Conduct website testing for events starting sales
  • Handles and follow up on open and escalated cases in a timely manner
  • Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows
  • Reply customer emails and social media enquiries
  • Other Administrative duties eg: endorse timesheet, follow ups on double bookings etc
  • Other ad-hoc duties assigned by your reporting supervisors

If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role.



CUSTOMER SERVICE & CHANNEL OPERATIONS
PART-TIME - BOX OFFICE/CUSTOMER SERVICE ASSISTANT

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The candidate will be tasked to assist customers with the collection of ticket bookings for events, handle general enquiries and attend to door sales at various venues’ box offices, including the box office located at SISTIC’s main office.

Job Requirements:
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a “Can Do” attitude and cheerful personality
  • GCE "O" /"A" Level/Diploma or higher
  • A team player who is task oriented and possesses good customer service skills
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous box office and ticketing experience preferred
  • Previous cashiering experience preferred

Essential Job Functions:
  • Handle enquiries and handle challenges pertaining to events and ticketing to customers
  • Setting up of work station with required equipment at both indoor and outdoor events
  • Provide prompt and courteous service to all customers and resolve customer challenges
  • Assist to sell tickets and collect payment from customers
  • Competent usage of the ticketing system with the ability to make transactions with accuracy
  • Handling of cash and balance of sales transactions
  • Any other duties assigned by the supervisor

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_cus1@sistic.com.sg.

Only short-listed candidates will be notified

Only Singaporeans and PRs need to apply.



ACCOUNT EXECUTIVE (CLIENT SERVICES)

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The Account Executive assists the Head, Client Services in soliciting inventory of product and services that can be sold through SISTIC’s sales channels; as well as client servicing to ensure the smooth administration of the tickets inventory as well as optimize potential sales for the inventory owners.


  • Maintain and enhance the business relationships with existing clients assigned by the Head, Client Services;
  • Close liaison with event promoters on the details of their events;
  • Liaise with other SISTIC departments to ensure event information is accurately and promptly disseminated to all sales channels
  • Ensure that the events are accurately configured into the ticketing system before it is released for sale
  • Assist the promoter/presenter in seating management including reservation of seats for their guests;
  • Manage ticket inventory to maximize ticket sales for clients
  • Solve any ticketing issues that may occur;
  • Ensure that SISTIC’s contractual obligations to Clients are met
  • Update and maintain past and current events information
  • Perform administrative duties for client services;
  • Assist in preparation of monthly sales and management reports;
  • Perform any other duties assigned by the Head, Client Services

Job Requirements:
  • Diploma/Degree in Business Administration/Tourism & Hospitality/Marketing
  • Preferably with 2 years of relevant experience in clients servicing
  • Interest in the arts and entertainment industry
  • Conversant with Microsoft Office
  • Good interpersonal, communication and organizational skills.
  • Team Player
  • Ability to communicate and interact with peopled at all levels and work independently with minimal supervision

Only Singaporean and PRs need to apply.