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MAKE A DIFFERENCE WITH SISTIC TODAY!
SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,000 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style.

SISTIC is in the business of entertainment; we don’t just sell tickets. We get the party started.

We currently have a number of available positions and invite you to be a part of our team.

Working Location: Singapore Post Centre (Paya Lebar)

A CAREER WITH SISTIC

Account Executive - 1 year contract

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The Account Executive assists the Head, Client Services in soliciting inventory of product and services that can be sold through SISTIC’s sales channels; as well as client servicing to ensure the smooth administration of the tickets inventory as well as optimize potential sales for the inventory owners.

Job Description
  • Maintain and enhance the business relationships with existing clients assigned by the Head, Client Services
  • Close liaison with event promoters on the details of their events
  • Liaise with other SISTIC departments to ensure event information is accurately and promptly disseminated to all sales channels
  • Ensure that the events are accurately configured into the ticketing system before it is released for sale
  • Assist the promoter / presenter in seating management including reservation of seats for their guests
  • Manage ticket inventory to maximize ticket sales for clients
  • Solve any ticketing issues that may occur
  • Ensure that SISTIC’s contractual obligations to Clients are met
  • Update and maintain past and current events information
  • Perform administrative duties for client services
  • Assist in preparation of monthly sales and management reports
  • Perform any other duties assigned by the Head, Client Services

Job Requirement
  • Diploma / Degree in Business Administration / Tourism & Hospitality / Marketing
  • Preferably with 2 years of relevant experience in clients servicing
  • Interest in the arts and entertainment industry
  • Conversant with Microsoft Office
  • Good interpersonal, communication and organizational skills
  • Team Player
  • Ability to communicate and interact with peopled at all levels and work independently with minimal supervision

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Business Development Executive / Senior Executive

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Do you have an interest in the arts and entertainment industry? Are you dynamic, highly motivated and meticulous, with great creative ideas to reach out to our entertainment fans? We are looking for a Business Development Executive to be part of our team!

Job Description
  • Consultatively advise and partner with new clients, negotiate offers and packages
  • Drive strategic partnership discussions for SISTIC, support in implementation and launch initiatives
  • Confidently articulate the USPs and value proposition of ticketing with SISTIC
  • Contribute to sales pipeline and exceed sales targets monthly, focus on conversion numbers of new clients and other related KPI
  • Generating new leads and identifying new opportunities in the region
  • Work closely with the marketing team to maximise sales, implement operation processes to improve efficiency, identify solutions to drive customer satisfaction and repeats

Job Requirement
  • Preferably with 2 years of relevant working experience in a similar capacity. Fresh Grads are welcome to apply
  • Degree/Diploma in Business preferred
  • Pro-active, eloquent with good verbal and written communication skills, mandarin speaking is a plus
  • Able to use Powerpoint for preparing proposals, quotations and presentations to pitch to potential clients. Ability to present clear and concise reports and presentations
  • Analytical, detail-oriented and meticulous
  • Energetic and proactive
  • Self-motivated and goal driven
  • Interest in the arts and entertainment industry
  • Knowledge in the software, technology, or digital marketing industry is a plus

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Box Office)

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This is a part-time position.

The candidate will be tasked to assist customers with collection of ticket bookings for events, handle general enquiries and attend to door sales at various venue box offices including the box office located in SISTIC’s main office.

Job Description
  • Handle enquiries and handle challenges pertaining to events and ticketing to customers
  • Setting up of work station with required equipment at both indoor and outdoor events
  • Provide prompt and courteous service to all customers and resolve customer challenges
  • Assist to sell tickets and collect payment from customers
  • Competent usage of the ticketing system with the ability to make transactions with accuracy
  • Handling of cash and balance of sales transactions
    Any other duties assigned by the supervisor

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous box office, ticketing, cashiering experience preferred
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a "Can Do" attitude and cheerful personality
  • A team player who is task oriented and possesses good customer service skills
  • GCE "O" /"A" Level/Diploma or higher

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation as well as the working hours that you are able to commit on a regular basis to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Call Centre)

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This is a part-time position.

The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous call centre experience preferred
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a "Can Do" attitude and cheerful personality
  • A team player who is task oriented and possesses good customer service skills
  • GCE "O" /"A" Level/Diploma or higher

Working Hours - Rotating Shift:
9.45 a.m. to 2.00 p.m.
1.45 p.m. to 6.00 p.m.
4.15 p.m. to 8.15 p.m.
5.45 p.m. to 10.00 p.m.

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation as well as the working hours that you are able to commit on a regular basis to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Executive (Call Centre)

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This is a one-year contract position.

Job Description
  • Lead and supervise a group of call centre team
  • Monitor and ensure the Call Centre Service Level is achieved and staff attendance
  • Conduct briefing for staff and update event information on information board to ensure staff are updated of correct information to inform customers
  • Conduct website testing for events starting sales
  • Handle and follow up on open and escalated cases in a timely manner
  • Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows
  • Reply customer emails and social media enquiries
  • Other Administrative duties eg: endorse timesheet, follow ups on double bookings etc
  • Other ad-hoc duties assigned by your reporting supervisors

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent while building relationships with colleagues and customers
  • Be adaptable, able to mould to an ever changing environment
  • Positive, possess a “Can Do” attitude and cheerful personality
  • Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems
  • GCE ‘O’/’A’ Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

DevOps Engineer

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Job Description
  • Responsible for setting up the DevOps platform, framework, processes and some re-engineering of processes to improve operations processes and procedures;
  • Design, develop, deploy automated tests and support high quality software build in a continuous build environment;
  • Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools using most appropriate languages and methodologies;
  • Ability to introduce new techniques and technologies for new build systems and evolve existing systems;
  • Maintain and enhance external interfaces to build systems and information;
  • Provide estimates and manage schedule at component/sub-system level;
  • Assist to Manage build machines, servers, and build environments, and understands security concepts and processes for build systems;
  • Provide design and implementation guidance and mentoring as necessary to team members in best practices, tool use, and quality assurance in the software configuration management effort;
  • Proactively identify build/release pipeline bottlenecks, diagnose, and resolve build failures, and discover new efficiencies;
  • Stay abreast of the latest in build technologies

Job Requirement
  • Proficient in Linux Operating System (preferably CentOS, RHEL)
  • Configuration management and orchestration experience with Ansible
  • Hands-on experience in setting up Infrastructure as Code (Preferably Terraform)
  • Proficient in scripting languages (POSIX and Bourne) and Python
  • Relational database experience (Preferably MySQL and Oracle)
  • Strong in source control management with Git
  • Hands-on experiences on establishing CI/CD pipelines with Jenkins (Preferably GitLab CI)
  • Hands-on experience with Docker & Kubernetes
  • Hands-on experience on build automation, code quality and configuration management technologies with Ant, Gradle, Maven and SonarQube etc.
  • Messaging queue experience (RabbitMQ) - Experience in Kafka is a plus
  • Hands-on cloud experience with AWS, Azure or GCP is a plus
  • A strong focus on business outcomes and comfort with collaboration, open communication and reaching across functional borders
  • Excellent spoken and written communication skills

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Product Support Executive, Client Services – contract

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This is a one-year contract position.

The Product Executive will work closely with the Account Executive team to understand our clients’ needs, configure tickets sales requirements into our in-house ticketing system and assist in ticketing management.

Job Description
  • Responsible for configuring events accurately into our in-house ticketing system
  • Liaise with other departments to ensure that the events information is accurate and disseminated to clients
  • Assist the Account Executive in managing client’s requirement, configuring their tickets sales, etc
  • Assist in re-configuration if any additional changes/requirements is needed
  • Input of daily time sheet data for monthly management reports
  • Solve any issues that may occur
  • Perform administrative duties for client services
  • Perform any other duties as assigned by the Manager, Client Services Department

Job Requirement
  • GCE “A” Level / Diploma Business Administration/Hospitality
  • Preferably with 1-2 years of experience in service industry
  • Conversant with Microsoft Office
  • Knowledge of Microsoft Illustrator will be an added advantage
  • Good communication, interpersonal and organizational skills
  • Team Player
  • Ability to communicate and interact with people at all levels and work independently

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Quality Assurance (QA) Executive

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You will be providing effective assistance to our business users resolving any product design/QA testing related applications issues efficiently, including a board range of product testing queries within the business operating system.

Job Description

You will be the representative in the team responsible for the following areas:

  • Projects assigned to you
  • Review the Requirements Specifications from Users to understand the system and identify testing requirements
  • Develop the test cases based on the Requirements
  • Execute the tests, maintaining proper documentations & quality of test results
  • Analyze results and work with IT developer to fix and re-test the bugs
  • Guide and lead a small group of part-time testers
  • Participate in the Bi-weekly deployment at night
  • Look for resources for testing
  • Manage the Mantis & Tuleap issues
  • Documentation of new feature release
  • Perform any other duties as assigned by the Manager

Job Requirement
  • A team player, task oriented person
  • Independent, adaptable, positive, possess a "Can Do" attitude and cheerful personality
  • GCE 'O'/'A' Level and above

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

System Analyst

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Job Description
  • Develop high-quality software design and architecture
  • Identify, prioritize and execute tasks in the software development life cycle
  • Develop tools and applications by producing clean and efficient code
  • Review and debug code
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Document requirement and technical design
  • Ensure software is up-to-date with latest technologies

Job Requirement
  • Extensive experience (3 years & above) in software development
  • Knowledge of Java and Javascript programming language
  • In-depth knowledge of relational databases (Oracle database)
  • Analytical mind with problem-solving aptitude
  • Ability to work independently
  • Excellent organizational and leadership skills
  • BSc / BA in Computer Science or a related degree

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.