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MAKE A DIFFERENCE WITH SISTIC TODAY!
SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,000 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style.

SISTIC is in the business of entertainment; we don’t just sell tickets. We get the party started.

We currently have a number of available positions and invite you to be a part of our team.

Working Location: Singapore Post Centre (Paya Lebar)

A CAREER WITH SISTIC

Customer Service Assistant (Box Office)

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This is a part-time position.

The candidate will be tasked to assist customers with collection of ticket bookings for events, handle general enquiries and attend to door sales at various venue box offices including the box office located in SISTIC’s main office.

Job Description
  • Handle enquiries and handle challenges pertaining to events and ticketing to customers
  • Setting up of work station with required equipment at both indoor and outdoor events
  • Provide prompt and courteous service to all customers and resolve customer challenges
  • Assist to sell tickets and collect payment from customers
  • Competent usage of the ticketing system with the ability to make transactions with accuracy
  • Handling of cash and balance of sales transactions
    Any other duties assigned by the supervisor

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous box office, ticketing, cashiering experience preferred
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a "Can Do" attitude and cheerful personality
  • A team player who is task oriented and possesses good customer service skills
  • GCE "O" /"A" Level/Diploma or higher

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation as well as the working hours that you are able to commit on a regular basis to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Call Centre)

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This is a part-time position.

The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous call centre experience preferred
  • Good communication skills
  • Able to work independently while building relationships with colleagues and customers
  • Able to handle pressure in a fast-paced environment
  • Has a positive mindset with a "Can Do" attitude and cheerful personality
  • A team player who is task oriented and possesses good customer service skills
  • GCE "O" /"A" Level/Diploma or higher

Working Hours - Rotating Shift:
9.45 a.m. to 2.00 p.m.
1.45 p.m. to 6.00 p.m.
4.15 p.m. to 8.15 p.m.
5.45 p.m. to 10.00 p.m.

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation as well as the working hours that you are able to commit on a regular basis to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Executive (Call Centre)

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This is a one-year contract position.

Job Description
  • Lead and supervise a group of call centre team
  • Monitor and ensure the Call Centre Service Level is achieved and staff attendance
  • Conduct briefing for staff and update event information on information board to ensure staff are updated of correct information to inform customers
  • Conduct website testing for events starting sales
  • Handle and follow up on open and escalated cases in a timely manner
  • Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows
  • Reply customer emails and social media enquiries
  • Other Administrative duties eg: endorse timesheet, follow ups on double bookings etc
  • Other ad-hoc duties assigned by your reporting supervisors

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent while building relationships with colleagues and customers
  • Be adaptable, able to mould to an ever changing environment
  • Positive, possess a “Can Do” attitude and cheerful personality
  • Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems
  • GCE ‘O’/’A’ Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Assistant (Call Centre) - F1 (contract till 30 Sep 19)

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This is a contract position till 30 Sep 19.

You are required to problem solve, provide good customer service and show initiative on matters regarding F1 operations, both frontline and backend.

Job Description
  • Able to perform rotating shift schedules including weekends and public holidays
  • Previous call centre experience preferred
  • Good communication skills
  • To handle phone and email enquiries with regards to F1 related matters
  • To process booking of F1 tickets
  • Monitor and track customer’s enquiries, bookings and collection/delivery of tickets
  • Generate reports as required
  • Supervise on site ticketing related operations
  • Perform any other duties as assigned by Project Manager/SGP Ticketing Manager

Job Requirement
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent, adaptable, positive, possess a "Can Do" attitude and cheerful personality
  • GCE 'O'/'A' Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Customer Service Executive (Call Centre) - F1 (contract till 30 Sep 19)

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This is a contract position till 30 Sep 19.

You will assist the Manager, Customer Service & Channel Operations in managing the Customer Service Department’s operations and ensuring the highest level of service.

Job Description
  • Lead, supervise and provide guidance and coaching the team members to ensure smooth operations in order to meet the required performance and service targets
  • Perform Duty Manager’s role to manage and motivate a team of customer service executives and customer service assistants within the contact centre
  • Assist the team to ensure that the call quality remains high at all times by conducting weekly performance feedback sessions onall monitoring, KPI, etc
  • Coach staff immediately after a complaint is received/error is detected
  • Ensure training programs on product, services and systems are scheduled and staff are familiar with new processes
  • Ensure timely and effective dissemination and of any new information on product, services, promotions and procedures
  • Coordination for new recruitment
  • Forecast and plan schedule for the employees
  • Attend and process ticketing enquiries or bookings via phone or email
  • Generate and compile sales and performance reports
  • Processing and fulfilment of tickets
  • Manage 3rd party collection requests and handling of incoming emails
  • Handle escalated complaints cases
  • Other matters related to F1
  • Perform any other duties as assigned

Job Requirement
  • Able to perform rotating shift schedules including weekends and public holidays
  • A team player, task oriented and possess good communication skills and customer service skills
  • Independent while building relationships with colleagues and customers
  • Be adaptable, able to mould to an ever changing environment
  • Positive, possess a "Can Do" attitude and cheerful personality
  • Have the proven ability to problem solve, both being able to think out of the box and implement innovative solutions to everyday problems
  • GCE 'O'/'A' Level and above
  • At least 1 year of customer service experience

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_cus1@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

IT Assistant Manager, Applications

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You will assist the Senior Manager / Manager of IT Applications in planning, organizing and directing all project requirements to ensure that business goals and objectives are met.

Job Description
  • Assist the manager in organizing, planning and directing all activities as required for the full implementation of project goals and objectives
  • Communicate with business users and clients and evaluate their needs and specifications
  • Supervise and motivate team members in delivering the tasks assigned
  • Provide production support to internal business user and clients
  • Provide application support and enhancements to existing applications. Define system requirements, priorities, and viable alternatives. Coordinate the efforts of staff to locate, assess, test, and maintain the systems
  • Perform analysis and make recommendations in areas that require a high level of technical competency
  • To be able to perform a variety of complex programming tasks, such as designing, analysis, troubleshooting, documenting, and coding program logic
  • Ensure compliance with Sistic software development processes and procedures, including those required for audit and regulatory compliance
  • Lead the team to provide technical leadership and guidance
  • Perform any other duties as assigned including adhoc project by Senior Manager / Manager, IT Application

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Network / Security Engineer

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Job Description
  • Be part of a team to oversee and implement Network & Security technologies like NGFW, WAF, SIEM, PAM, Endpoint Security, IDS/IPS, Disaster recovery in a SSaS environment
  • Identify and define system security requirements/solutions
  • Coordinate and execute Information security initiatives in-line with security roadmap
  • Conduct research to evaluate new emerging technologies and maintain up-to-date understanding of the latest threats, vulnerabilities, mitigations, best practices
  • Involves in contingency plan and disaster recovery programs
  • Work closely with system vendor to ensure that configuration of hardware, operating systems and application software meet specifications including upgrades.
  • Prepare and document security standard operating procedures and protocols
  • Perform any other duties as assigned including adhoc project by Manager, IT

Job Requirement
  • Degree in Computer Science/Information Technology
  • Preferably with 3 - 5 years relevant working experience in in Network & Security
  • Working experience with Network & Security Infrastructure technologies (Load balancers, Link balancers, Firewalls, Routers, Switches, CDN, DDOS, WAF, SIEM, PAM, Endpoint Security)
  • Good communication and interpersonal skills.
  • Ability to communicate and interact with peopled at all levels and work independently with minimal supervision
  • Team player with ability to handle multiple vendors to ensure smooth project delivery

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

Quality Assurance (QA) Executive

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You will be providing effective assistance to our business users resolving any product design/QA testing related applications issues efficiently, including a board range of product testing queries within the business operating system.

Job Description

You will be the representative in the team responsible for the following areas:

  • Projects assigned to you
  • Review the Requirements Specifications from Users to understand the system and identify testing requirements
  • Develop the test cases based on the Requirements
  • Execute the tests, maintaining proper documentations & quality of test results
  • Analyze results and work with IT developer to fix and re-test the bugs
  • Guide and lead a small group of part-time testers
  • Participate in the Bi-weekly deployment at night
  • Look for resources for testing
  • Manage the Mantis & Tuleap issues
  • Documentation of new feature release
  • Perform any other duties as assigned by the Manager

Job Requirement
  • A team player, task oriented person
  • Independent, adaptable, positive, possess a "Can Do" attitude and cheerful personality
  • GCE 'O'/'A' Level and above

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.

System Analyst

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Job Description
  • Develop high-quality software design and architecture
  • Identify, prioritize and execute tasks in the software development life cycle
  • Develop tools and applications by producing clean and efficient code
  • Review and debug code
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Document requirement and technical design
  • Ensure software is up-to-date with latest technologies

Job Requirement
  • Extensive experience (3 years & above) in software development
  • Knowledge of Java and Javascript programming language
  • In-depth knowledge of relational databases (Oracle database)
  • Analytical mind with problem-solving aptitude
  • Ability to work independently
  • Excellent organizational and leadership skills
  • BSc / BA in Computer Science or a related degree

If this opportunity interests you, and you meet the above requirements, please submit your resume and a cover letter stating salary expectation to recruit_admin@sistic.com.sg.

We thank all applicants for their interest, however only those candidates selected for interview will be contacted.

Only Singaporeans and PRs need to apply.